Role Overview & Compensation

The Customer Service Officer – Premier Banking position offers a starting salary from £26,010 with a full-time permanent contract. This entry-level role has hybrid work options for flexibility.

Employees receive a competitive total package that includes a base salary, pension contributions, and a range of benefits. The job provides comprehensive training and ongoing support for professional growth.

After a six-month probation, only one day per week in the office is required, supporting an excellent work-life balance. Shifts rotate, some falling on weekends and late evenings.

Generous holiday entitlement and additional options for volunteering and training days are included. The benefits enable staff to tailor their perks and financial protection to their needs.

The role does not offer Skilled Worker Visa sponsorship. Only applications with current UK working rights will be considered.

Daily Tasks and Responsibilities

As a Customer Service Officer, you’ll engage with premier banking clients through inbound calls, resolving various banking queries professionally and efficiently.

Expect to assist with payment processing, booking appointments, and sharing product information. Providing a seamless, detail-oriented experience is central to the role.

You’ll take ownership of each customer enquiry, aiming to deliver memorable service and build client trust. Team collaboration supports customer success and aligns with wider business goals.

Part of the job involves spotting complaints and swiftly restoring customer satisfaction. The role also offers opportunities to suggest process improvements for greater service efficiency.

Good technology skills, multitasking abilities, and clear, personable communication are essential for this client-facing position.

Advantages of the Role

The position is ideal for those looking to start a career in banking while enjoying a comprehensive rewards package. Ongoing learning and personal growth are highly encouraged.

Flexible hybrid work, ample support, and a positive team culture foster job satisfaction. The tailored benefits package allows for personalisation and peace of mind.

Potential Drawbacks

The shift rota may involve unsocial hours, including weekends and late evenings. This could be challenging for those seeking strict 9-to-5 hours.

Additionally, the role requires in-person attendance one day weekly after the probation period, which might not suit candidates wanting a fully remote position.

Verdict

The Customer Service Officer – Premier Banking role is an excellent starting point for individuals keen to enter the finance sector, offering competitive rewards and significant development opportunities.

The combination of hybrid flexibility, robust support, and clear progression pathways means this position is well-suited for motivated, service-driven applicants seeking a meaningful, customer-focused role.