If you’re considering becoming a Service & Engagement Team Leader, expect a compelling opportunity with a starting hourly pay ranging from $25 to $43, plus a full-time contract and attractive employee benefits. This position rewards individuals who enjoy customer interaction, in-house leadership, and the hustle of retail life. Full-timers can anticipate medical, dental, and vision insurance, alongside 401(k) participation, paid leave, and merchandise discounts.

Day-to-Day: Responsibilities and Inside Look

Your main mission is to encourage top-notch guest interaction and lead initiatives that enhance the entire customer experience. You’ll supervise, onboard, and coach a diverse team of guest advocates, service advocates, and attendants. The tasks involve resolving concerns, driving loyalty programs, ensuring training is completed, and managing shift coverage. Accountable for sales, promotions, and upholding front-of-store standards, you’ll also maintain up-to-date knowledge about inventory, department trends, and compliance. Cash handling and technical troubleshooting come with the territory, so be adaptable when changing priorities arise.

Advantages: Key Pros in This Role

The most notable benefit is the competitive pay, topped with access to premium health and retirement plans. You’ll also sharpen leadership, mentorship, and retail management skills fast—valuable for aspiring managers. This job emphasizes real-world training, offering clear career growth pathways for ambitious, people-driven candidates. There’s a strong emphasis on positive work culture, personal development, and recognition of your contributions.

Considerations: Challenges and Cons

Flexibility is essential, as work schedules include nights, holidays, and weekends. Retail environments can be demanding and physically active, requiring you to move or lift merchandise and stay mobile for long periods. Managing guest complaints and fast-paced change means the position isn’t ideal for those seeking a quiet, routine office job. The busy nature of responsibilities might not suit everyone.

Final Thoughts: Is This Role for You?

For those inspired by guest service, leadership, and career development, this role checks all the boxes. The attractive pay grade and superior benefits make it a practical, rewarding choice for anyone ready to learn and thrive in a customer-first environment. If you seek rapid growth and thrive on variety, consider moving forward with this application.