Take a closer look at the Contract Support/Helpdesk position – a full-time, permanent job boasting a competitive £35,000 salary. This opportunity also includes bonus benefits such as training and a clear path for progression, making it ideal for those looking to further their career. The work environment encourages professional growth while supporting a friendly and structured team culture.

If you have experience with Microsoft Office products and customer service, this could be a great fit. The employer values efficiency, attention to detail, and interpersonal skills, while providing comprehensive support to ensure you can succeed. The role sits within the Accounting sector and demands a proactive attitude to maintain and exceed service levels.

Key Responsibilities and Daily Tasks

The Contract Support/Helpdesk position involves responding to client calls and emails promptly, ensuring all communications are handled with professionalism.

Your day will include determining issues’ urgency, liaising with both engineering teams and head office, and processing quotations and purchase orders efficiently.

You’re also responsible for driving responses within service agreements, monitoring progress from job creation to completion, and updating records accordingly.

The job requires allocation of engineers to tasks, careful oversight of contractual work, and maintaining documentation on company systems for compliance and transparency.

Overall, it’s about keeping everything running smoothly, supporting team members, and ensuring clients receive the best possible service every step of the way.

Major Pros of the Role

Perhaps the most enticing benefit is the continuous training and clear progression framework, which can mean more opportunities as your skills grow.

You also get to work as part of a motivated, diverse team where your efforts have a direct impact on service quality and client satisfaction.

Drawbacks and Challenges

While the pace keeps things interesting, it can also result in busy periods where task management and prioritisation skills are constantly tested.

This level of responsibility might feel overwhelming at first for those unaccustomed to multitasking or managing lots of moving parts in a contract setting.

Final Verdict

For those looking for a step up in their career, with structured progression, great training, and the chance to make a real impact, the Contract Support/Helpdesk role stands out. If you thrive on responsibility and enjoy being a key player in a well-oiled team, this permanent role could be an excellent match for you.