Day-to-Day Responsibilities

As a Service Advisor at Open Road Subaru, expect to be the main connection between customers and the service team. Your day involves listening actively to customers’ needs and making sure their vehicles are inspected thoroughly.

You’ll be creating repair orders, recommending necessary services, and explaining technical details in simple terms. Your ability to interact and communicate effectively will support a smooth service process.

Serving as a liaison, you’ll be balancing the interests of technicians and customers, always aiming for high service sales and repeat business through stellar aftersales care.

Administrative tasks such as documenting repairs, handling warranty claims, and verifying the completion of repairs round out your routine.

Staying up to date on certifications and attending training opportunities are also part of the job, empowering your continuous growth.

Benefits and Advantages

One of the standout benefits is the robust compensation package, with base pay adjusted according to skills, experience, and performance. Eligible roles also offer performance bonuses.

Employees enjoy a comprehensive benefits plan including medical, dental, and vision coverage, as well as income protection, vehicle purchase programs, and a 401(k) with employer match.

The Upsides

Being part of the Open Road family means you’ll join a respected auto group with over 50 years of industry experience and a commitment to five-star customer experiences.

You’ll have opportunities for leadership training and professional development, supporting your ambition and career growth in the automotive sector.

The Downsides

The role can be demanding at times, requiring you to navigate customer frustrations and balance multiple administrative tasks seamlessly.

If you’re not comfortable in customer-facing environments, or struggle to stay organized, this position’s pace and service standards may feel challenging.

Verdict

Overall, the Service Advisor role at Open Road Subaru offers a solid mix of customer interaction, technical challenge, and tangible rewards. The benefits package stands above industry averages, and continued professional training is a real plus.

If you have the drive for client relationship building, sales, and teamwork, this could be your next step toward a rewarding automotive career.