Card Factory is hiring a Resource & Optimisation Manager, offering a permanent, full-time position with a competitive salary and an appealing benefits package.

The job is designed for candidates passionate about using data, forecasting, and workforce planning to deliver high-quality customer service while achieving business goals.

This role offers hybrid working with a blend of office and remote time, generous staff discounts, wellbeing support, and professional development programmes.

Key Responsibilities: What the Role Involves

Daily duties focus on managing labour planning, ensuring adequate staffing across all stores, and working collaboratively with different business teams.

You will leverage forecasting tools to predict demand and smartly allocate hours, maintaining an accurate labour model while balancing customer needs and costs.

The role requires presenting operational insights to senior leaders, influencing business decisions, and troubleshooting workforce challenges to keep stores running smoothly.

Expect close partnership with Finance and Commercial teams, adapting quickly to changes and supporting new business initiatives with robust resourcing plans.

Leading the Resource Optimisation team is also key—developing a collaborative and data-focused work culture is essential for ongoing success.

Pros: Why This Job Stands Out

One significant advantage is the opportunity to step into a leadership role with visibility across a major retail brand and its strategic workforce efforts.

The role’s hybrid flexibility supports a work-life balance, while comprehensive benefits—such as discounts, pension, and wellbeing services—add practical value.

You’ll receive access to ongoing training and apprenticeships, fostering long-term career progression and learning in a thriving retail environment.

Cons: Points to Consider

This is a demanding role requiring proven experience in multi-site workforce planning, strong analytical skills, and confident leadership.

Frequent collaboration across departments and managing change in a large retail operation may challenge those less comfortable with fast-shifting priorities.

Final Verdict: Is This the Right Move for You?

If you enjoy turning data insights into smart workforce solutions and want to grow in a supportive company, this role can be an excellent career step.

The blend of stability, meaningful responsibility, and attractive benefits can make it a strong fit for dedicated planning professionals seeking advancement.