If you are seeking a stable, full-time role in HR and recruitment, the Service Advisor position from We Recruit is a compelling opportunity. This permanent role offers candidates a chance to grow their careers while working directly with customers. Although specific salary details are not disclosed, applicants can expect industry-standard compensation and steady work conditions.

You will find your day filled with vital customer interactions and workshop coordination. Service Advisors are the bridge between clients and the automotive service team, ensuring every customer’s needs are met with clarity and professionalism. Core tasks include greeting customers, opening and managing job cards, quoting, explaining repairs, and maintaining top service standards. Expect your communication skills, organisational ability, and attention to detail to be put to excellent use each day.

Main Responsibilities of a Service Advisor

As a Service Advisor, your duties begin with welcoming customers and gathering detailed information about their service requirements. Every visit becomes an opportunity to showcase your people skills and product knowledge.

Once initial needs are identified, you will open job cards, record customer instructions, and ensure accurate documentation. Attention to detail is critical here, as this information is the foundation of service delivery.

You’ll liaise between customers and the workshop, translating technical details and estimating repair times with confidence. This task requires both technical understanding and empathy.

The role also involves preparing quotations and guiding clients through necessary repairs. Clearly communicating repair needs and associated costs is essential for high customer satisfaction.

Finally, Service Advisors must ensure high standards of customer service, aiming to achieve strong CSI (Customer Satisfaction Index) scores and ongoing loyalty from each client encountered.

Key Pros – Why You’ll Enjoy This Role

This position offers significant daily variety, preventing boredom and promoting ongoing skill development. From administration to direct communication, each day brings new tasks and challenges.

If you value personal growth, We Recruit offers a supportive framework for you to progress your HR and customer service skills over time, setting you up for a strong career path.

Key Cons – What to Consider Before Applying

The role demands strong emotional intelligence and patience, especially when working with stressed or demanding customers. High expectations mean occasional stressful moments and pressured deadlines.

Additionally, the need for accuracy and multitasking may be challenging for those who struggle to stay organised or manage time efficiently in fast-moving environments.

Verdict – Is This Service Advisor Job Right For You?

If you thrive on customer interaction and seek a full-time, permanent position with a leading recruitment firm, this Service Advisor role is well worth your consideration. Your dedication, organisational skills, and empathy will be rewarded with ongoing opportunities for career advancement and daily variety. This role is best suited for those ready to invest in their personal growth and contribute to a strong team culture.