Role Overview and Compensation

The Customer Service Officer – Premier Banking offers a minimum salary of £26,010, with a full-time, permanent contract and hybrid working. Entry-level candidates are welcome.

Employees will divide their time between home and office, encouraging flexibility and collaboration with colleagues. Shifts cover a full spectrum of hours, including the occasional weekend.

Notably, this role delivers a comprehensive benefits package, which includes pension funding, holiday allowance and the option to purchase extra time off for volunteering or training.

This position uses a supportive hybrid structure, meaning you get ongoing guidance and robust training while benefiting from the company’s modern office setups and digital tools.

Overall, the job appeals strongly to individuals seeking a reliable salary, job security and a chance to develop their skills in a prestigious banking setting.

Key Responsibilities

Handle inbound calls from Premier customers, answer questions, resolve issues, and offer informed banking advice tailored to client needs.

Take ownership of individual cases, ensuring each customer receives a seamless and memorable experience from start to finish.

Coordinate with other departments to assist customers, keep informed on product offerings, and support broader business objectives within the team.

Quickly identify and address complaints or errors to rebuild trust and restore customer relationships efficiently.

Contribute to continuous improvement by proposing enhancements to processes, increasing customer satisfaction and operational efficiency with a focus on detail and care.

Standout Benefits

Competitive annual salary and a clearly defined benefits package help create financial peace of mind for employees in this role.

A hybrid working environment brings flexibility, allowing work to fit around your life, rather than the other way around.

The employer invests in a thorough training programme and provides one designated office day a week after the probationary period, supporting progression.

The company encourages skill development through volunteering opportunities, structured learning, and time for professional growth built into the schedule.

Generous leave and pension contributions add considerable value, enhancing job stability and work-life integration.

Potential Drawbacks

The position requires shift work covering a wide range of hours, occasionally including weekends and holidays, which can be demanding for some lifestyles.

No sponsorship is available for skilled worker visas, so applicants must already have the right to work in the region.

Final Thoughts

If you thrive in customer service, enjoy structured career progression, and appreciate flexibility, this Premier Banking Officer role merits strong consideration. The comprehensive support and clearly mapped-out benefits make it a solid entry step into finance.