The Sr. CS Strategy & Operations Manager opening offers an annual base salary between $157,500 and $254,350, a hybrid work model, and comprehensive benefits. This is a high-level individual contributor role that focuses on executing strategic projects, supporting executive decision-making, and driving cross-functional initiatives within a customer success organization.

Key Responsibilities and Day-to-Day

As Sr. CS Strategy & Operations Manager, you’ll partner directly with leadership to deliver solutions across post-sales functions. Responsibilities include managing business problems through advanced analytics, building operating models, and guiding major transformation initiatives. Your daily activities involve project execution—problem framing, analysis, stakeholder alignment, and creating executive-level recommendations. You’ll also administer program governance, annual planning, and KPI creation, requiring both big-picture strategy and meticulous attention to detail.

What Sets This Role Apart

One standout feature is collaboration with senior leaders and the real opportunity to impact post-sales success at a well-respected SaaS company. The role provides significant autonomy and variety, from shaping go-to-market strategy to implementing change management. The bonus and RSU eligibility, plus paid parental leave, extensive paid time off, and leading health plans, make it an attractive move for mid-to-late career professionals.

Potential Drawbacks

The demands are high, with extensive cross-functional coordination and expectations to independently lead initiatives at an advanced analytical and strategic level. Experience requirements are substantial—expectation is for a minimum of 12 years in operational or analytical environments, making it less accessible to those earlier in their careers. The position’s in-office requirements may not suit those seeking fully remote employment.

Final Thoughts

For seasoned professionals aiming for impact, autonomy, and growth in customer success, this role is a top pick. The combination of rewarding work, strong compensation, and robust benefits outweighs the high bar and expectations for expertise.