Overview of the Job Offer

This is a full-time, remote Customer Service Representative position with Tier 2 support responsibilities. The salary range is competitive, with potential earnings up to R180,000 per year. Employees are empowered to work flexibly from home, offering great work-life balance and growth in a supportive environment.

Candidates should have proven experience in customer service roles, particularly handling technical issues or complex client queries. Technical troubleshooting and excellent communication skills are essential. This role is ideal for those looking to take their experience further in a remote environment.

Successful applicants will engage directly with customers, offer advice and accurate solutions, and play a key part in client satisfaction. The job comes with opportunities to contribute to knowledge bases and improve customer support structures, making each day meaningful and impactful.

Job Responsibilities: Your Daily Work

Expect to handle high-level client inquiries via calls, emails, or chat while troubleshooting technical problems and escalating when required. Each case requires attention, empathy, and clear communication.

Professionals in this position are responsible for documenting resolutions in CRM systems and assisting in the creation of support articles for recurring issues. Proactivity and teamwork are highly valued here.

Your duties will also include collaboration with fellow customer support and product teams, keeping up to date on the latest service features and updates, and providing timely feedback on client issues to management.

Maintaining high service standards, you’ll ensure each customer is heard and every issue is resolved promptly or escalated efficiently. The ability to manage multiple tasks and transitions between cases is crucial.

Key Pros of the Position

The flexibility to work from anywhere provides convenience and improved personal flexibility. Competitive pay ensures that your expertise is recognised and rewarded, making the role both lucrative and satisfying.

There’s genuine potential for personal and professional development, thanks to ongoing training and collaboration with a driven, positive team. The opportunity to learn advanced technical skills is a big plus here.

Key Cons of the Position

The role’s remote nature can require a steady, reliable internet connection and sometimes a dedicated home workspace, which may not suit everyone’s situation or lifestyle.

The workload can become challenging with multiple simultaneous client cases, demanding strong time management and organisational skills to succeed daily.

Our Verdict

This position is an excellent choice for customer support professionals with technical troubleshooting experience seeking flexibility and growth. The compensation and chance to build on your expertise are clear highlights.

If you thrive in a remote setup and enjoy tackling complex customer issues, this job is a fantastic step in your career. Consider applying if you value autonomy and ongoing development in your work life.