If you’re seeking a rewarding people-facing position, the Resident Liaison Officer opportunity stands out. This full-time, temp to perm role comes with a pay rate of £14.34 PAYE or £19.05 through an umbrella company. It is ideal for experienced candidates passionate about fostering community relationships and ensuring resident satisfaction during social housing refurbishment projects.

The contract offers reliable remuneration and a structured workload, making it suitable for those who value stability and growth. You’ll have the chance to make an impact while working with well-established professionals in the field. Requirements include twelve months’ experience in a similar position, as well as strong communication skills and proficiency with Microsoft Office. A driving licence and vehicle are a must.

Day-to-Day Responsibilities

As a Resident Liaison Officer, your focus will be on communication and organisation. You’ll be responsible for updating residents on project timelines and resolving any concerns promptly. Daily tasks include booking appointments, managing schedules, and acting as the principal point of contact between the site team and residents.

Your role involves conducting Property Condition Audits, ensuring homes are prepared before work starts. You’ll be responsible for keeping detailed records that comply with company policy and handling all resident data confidentially. The goal is always to provide a seamless service with minimal disruption to residents.

Working both independently and as part of a team, you’ll play a vital role in fostering high client satisfaction and creating positive relationships with tenants. Handling complaints with professionalism is crucial, as is your reliability in maintaining accurate schedules and managing project updates efficiently.

Pros of the Role

One major advantage of this position is the opportunity to genuinely connect with residents and make a visible difference in their daily lives. The temp to perm arrangement offers a stable path for career growth and security, especially for individuals who value long-term prospects and a structured environment.

The competitive hourly pay and visibility within a reputable main contractor make this position attractive for those looking to establish themselves further in the social housing sector.

Cons to Consider

The role can be demanding during peak project periods, especially if there are several ongoing refurbishments. Handling complaints and maintaining a calm, helpful approach at all times may be challenging, particularly with tight deadlines and high expectations from both residents and staff.

Additionally, a driving licence and regular access to a vehicle are strict requirements, which may not suit every candidate. Candidates without prior Resident Liaison Officer experience may find the expectations rigorous.

Verdict: Is This Role for You?

This Resident Liaison Officer position is recommended for those with communication expertise and a passion for community engagement. If you’re organised, empathetic, and seeking a rewarding, stable role with clear career progression, this opportunity is worth pursuing. The role’s personal satisfaction, combined with a competitive salary and structured conditions, makes it a strong fit for skilled professionals in search of meaningful work.