Role Overview and Conditions

The Head of Solutions & Services Architecture & Implementations role with Be Different Recruitment is a permanent, full-time leadership opportunity. The conditions provide a stable environment and growth incentives through medical aid, provident fund and performance bonuses. While a salary figure isn’t publicised, it’s positioned for experienced professionals with significant IT architecture expertise and service management credentials.

This role emphasises operational excellence, focusing on the real-world deployment of IT and AIOps solutions. The company values deep technical insight blended with proven project and people management. The job sits at the intersection of hands-on delivery, technology strategy and multi-vendor integrations.

Applicants are expected to possess advanced certifications (TOGAF 9, ITIL v4, AWS/Azure, and preferably CISSP or PMP/PRINCE2). A track record in enterprise-scale architecture projects and service operationalisation is required. Commitment to best practice, standardisation and compliance is evident in all aspects of the position.

Day-to-Day Responsibilities

The core focus is taking strategic technology directions from company leadership and converting them into practical architecture and implementation plans. Daily, you’ll manage a team to deliver robust, scalable IT and AIOps solutions for clients.

Expect involvement with blueprinting, integration and automation across major platforms such as ScienceLogic SL1, ServiceNow, PagerDuty and OpenTelemetry. You’ll ensure all solutions support business goals, meet compliance standards and optimise operational outcomes.

Responsibilities include overseeing technology selection, vendor management, risk analysis, compliance assurance and enforcing governance protocols. Delivering on time and within budget is central.

Your days will also include developing service blueprints, ensuring alignment with ITIL and enterprise frameworks, and leading key forums for architecture governance and improvement.

Finally, you’ll continuously seek innovative ways to harness AI, automation and analytics for service improvement, while tracking KPIs and producing reports for senior leadership.

Main Pros of This Job

One of the standout advantages is the blend of technical leadership with hands-on delivery. You’ll genuinely shape the client’s IT landscape, seeing your architecture made real in diverse scenarios.

Another significant pro is the balance of structure and innovation – you get to work with cutting-edge frameworks and automation solutions while aligning with global standards such as ITIL, ISO, and SIAM.

Main Cons of This Job

This level of responsibility comes with a heavy workload and high expectations. The complex, multi-vendor nature of projects can create pressure and demand advanced coordination skills.

Additionally, strict adherence to numerous compliance standards means routine tasks can become process-heavy, increasing admin and oversight requirements compared to more hands-off roles.

Final Verdict

The Head of Solutions & Services Architecture & Implementations position is well-suited for senior IT professionals who thrive on accountability, governance and proactive delivery. It offers excellent professional challenges and clear advancement for those with the right credentials and drive.

With robust benefits and a chance to lead strategic transformations, this role is a strong step for anyone seeking meaningful impact in IT service architecture and implementations.