This Customer Service Advisor position offers a part-time contract with a set salary of £11,793.60 per year. Shifts are three six-hour blocks per week, Monday to Friday, providing flexibility for personal commitments. You’ll be joining a team focused on supporting others and making a meaningful difference, with hybrid work options available. Experience working under pressure and a passion for delivering excellent service will help you succeed here.

Day-to-Day Job Overview

Your main responsibility is answering support calls, often from people needing help with sensitive or complex issues. You’ll log information accurately, identifying and responding to safeguarding concerns where necessary. You’ll also be asked to offer tailored guidance, provide information about available resources, and escalate issues when needed. A calm, empathetic approach is essential given the nature of the service users you’ll support. You may also collaborate with third-sector and government organisations as you help people navigate their options and access what they need.

Job Advantages

One key advantage is the work-life balance due to set part-time hours. You’ll benefit from a committed and inclusive culture – the team values diversity, and the employer is a Disability Confident Leader. There’s also a guaranteed salary: £11,793.60 in this role. The chance to make a positive impact on vulnerable individuals’ lives can be truly rewarding. Continuous development is encouraged, making this an opportunity to grow professionally while helping others.

Potential Downsides

The majority of work involves handling phone calls from people who may be under stress or facing distressing circumstances. This can be emotionally demanding and may not be suitable for everyone. There is also an expectation to work independently and under tight deadlines. Accuracy is crucial, so attention to detail is a must.

Final Verdict

If you’re looking for a stable part-time job with good pay and want to make a real difference, this Customer Service Advisor role is a very solid pick. It’s best suited to applicants with strong interpersonal skills who enjoy supporting others and are comfortable handling sensitive issues with discretion and empathy.