What Does a Parts Counter Sales Rep Do?

The Parts Counter Sales Rep is responsible for providing crucial customer support by identifying, sourcing, and delivering the correct parts customers need for their vehicles or equipment.

Day-to-day activities include addressing customer inquiries at the front counter and over the phone, ensuring customers get helpful, timely assistance every time.

The rep organizes orders for shipping, delivery, or pick-up, managing both cash and charge accounts to ensure efficient processing and customer satisfaction.

Occasionally, you’ll need to search for out-of-stock parts, leveraging your communication skills to secure the items your customers require—even if it takes extra effort.

Attention to detail is a must, as the job also includes keeping accurate records of repair orders, invoices, and special requests, ensuring a smooth workflow for the team.

Pros of the Parts Counter Sales Rep Position

This role comes with a full suite of valuable benefits, including medical, dental, and vision coverage, paid time off, and a 401k matching program to support your long-term goals.

Job stability is a notable advantage, as this is a full-time position with consistent hours and reputable company backing. Clear training opportunities also support your long-term growth.

Cons to Consider

Some aspects of this job can be physically demanding, such as regularly lifting up to 50 pounds and handling multiple customer queries at a brisk pace.

Additionally, the environment can be fast-paced, requiring strong organizational skills to juggle phone calls, counter customers, and record-keeping simultaneously.

Verdict: Is It Worth Applying?

The Parts Counter Sales Rep position is ideal for those with a knack for customer service and an eagerness to be part of a reliable, supportive team.

If you value stability, benefits, and the satisfaction of helping customers solve real problems, this job is a solid choice for advancing your career in parts and customer support.