Role Overview and Salary

For professionals seeking a forward-thinking design role, this permanent Service Designer (Customer Lifecycle Management) position offers a competitive salary up to £78,810. The hybrid work pattern ensures flexibility, and the position is full-time at 35 hours per week. Enjoy job security and a compensation package that stands out in the sector, along with access to an annual bonus and tailored benefits that support both professional and personal growth.

Responsibilities and Role Details

Daily responsibilities revolve around advancing customer journey management practices. The role involves shaping and maintaining the Customer Journey Atlas, running collaborative workshops, and designing frameworks to drive consistent service delivery.

You’ll be supporting the scaling of customer lifecycle management (CLM) and ensuring its adoption across design and business teams. That includes implementing tools, visualising roadmaps, and streamlining onboarding processes for new colleagues.

Being part of multidisciplinary teams, you’ll facilitate alignment, manage backlogs, and resolve blockers to enable knowledge flow. Your expertise will be crucial for maintaining service quality and customer satisfaction at scale.

Pros: Why Apply?

Applicants benefit from a generous pension contribution up to 15%, private medical cover, adaptable working patterns, and a values-led, inclusive culture. Development opportunities are extensive, with ongoing training and cross-team movement encouraging career progression.

Innovative projects and cutting-edge resources mean you’ll always feel challenged and supported in equal measure. Furthermore, a wide range of wellbeing initiatives and flexible benefits cater to your lifestyle and career ambitions.

Cons: Considerations

The hybrid work model means frequent on-site attendance, which may not suit those preferring remote-only roles. Also, the far-reaching nature of responsibilities requires strong project management and resilience under shifting priorities, which can be demanding at times.

With focus on both technical and strategic aspects, the pace and expectations can feel high. Balancing stakeholder needs may present challenges, so adaptability and excellent communication skills are essential.

Final Verdict

This Service Designer role stands out for those seeking an impactful, well-rewarded career with ongoing learning and top benefits. It’s ideal for driven professionals ready to help shape customer experiences within a leading organisation.