What the Role Offers

This Contact Center Operator position offers a competitive hourly wage between €7 and €9. It is a part-time, seasonal contract ideal for those seeking workplace flexibility. Candidates should be fluent in French or Arabic, making it perfect for bilingual individuals eager to leverage their language skills. The job provides shift patterns throughout the week, offering work-life adaptability. Rapid onboarding and structured training are available, enabling quick integration into the team. Those with one year of customer service or contact centre experience are especially welcome.

Daily Responsibilities

As part of the contact centre team, you will handle inbound and outbound phone calls to assist customers and optimise sales opportunities.

Core duties include supporting booking procedures, helping with reservations and post-sale requests such as changes or refunds.

You will also serve as a help desk for B2B clients, particularly travel agencies, guiding them through technical and operational queries.

Proficiency in basic digital tools and Microsoft Office is essential for smooth back-office processes and accurate documentation.

The environment encourages autonomy but is supported by an experienced, approachable team structure.

Advantages of This Position

One key advantage is the value placed on language skills—fluency in French or Arabic significantly enhances your profile.

Flexible part-time hours allow for personal commitments or study, making it well suited for students or caregivers.

Seasonal contracts open doors for those looking to gain experience or supplement their income in the short term.

The onboarding process is streamlined, helping new hires get up to speed comfortably and quickly.

Working within a respected organisation, you benefit from professional development and CV-building experience in customer service.

Challenges to Consider

The primary challenge comes with the shift system, as your working hours can vary across morning, evening or weekend slots.

Handling high call volumes, especially during peak seasons, may be stressful for some candidates.

While the hourly pay is competitive for entry-level roles, those seeking a high fixed salary might find it limiting.

Language requirements can exclude those with limited proficiency in French or Arabic; only those confident in their abilities should apply.

As a seasonal job, long-term job security is not guaranteed, so it’s best seen as a stepping stone or temporary engagement.

Overall Verdict

If you thrive in a dynamic working environment and enjoy helping people, this Contact Center Operator role is a solid choice.

It is especially appealing if you want to develop your communication skills, build your CV, and enjoy flexible working hours.

The application is straightforward, with support from an experienced recruiter every step of the way.

If you value teamwork, direct customer interaction, and diversity in daily tasks, this position is highly recommended.

Confident French or Arabic speakers looking for rewarding short-term work will find great opportunities in this role.